And since remote control tools that aren’t centrally managed effectively bypass the enterprise firewall, it can be hard to even know there’s been an intrusion or track what access was gained. Even if there is an official solution, users may install their own remote connection options anyway. This means an attacker might be able to trick them into accepting a connection and allowing a remote control session.ĭeploying and managing remote control tools to users isn’t always straightforward, especially when if it’s being done remotely as well. There are plenty of remote control tools on the market that are used for support, but they usually have a client-server model, in which the user is running a background service on their PC. SEE: Security, employee compliance biggest challenges when supporting remote workers (TechRepublic)Įven if staff are in the office, the IT team may not be. It also requires devices to be managed, so it can’t be used to support someone working from home on their own laptop. The remote control built in to Microsoft Endpoint Configuration Manager doesn’t work for devices that are themselves remotely connected, for example. But, the traditional remote desktop solutions a lot of organizations rely on for end-user support usually require a VPN, leaving some of those users frustrated by technical issues they need help with. Shifting resources that were on the office network to the cloud makes remote access easier and more efficient. Top 10 open-source security and operational risks of 2023Īs a cybersecurity blade, ChatGPT can cut both waysĬloud security, hampered by proliferation of tools, has a “forest for trees” problemĮlectronic data retention policy (TechRepublic Premium)Īs companies went remote at the start of the COVID-19 pandemic, it quickly became obvious that enterprise VPNs aren’t effective for remote workers, with some organizations having to limit employees to connecting on alternate days to avoid overloading VPN capacity. Image: Adobe Stock Must-read security coverage The new Windows add-on for Quick Assist allows IT teams to securely support remote and hybrid employees via Endpoint Manager without a VPN. New Windows Remote Help app supports remote and hybrid employees

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